Privacy Policy

Information We Collect

When you browse our website, we may collect limited technical and usage information such as your IP address, browser type, device type, operating system, pages visited, referring page, request URL, query string, date and time of visit, session identifier, and similar diagnostic or security-related information.

We also collect information you voluntarily provide through surveys, forms, onboarding requests, training access, or direct communication with our team. This may include your name, role, email address, phone number, practice name, organization, and survey responses.

Cookies and Website Tracking

CalPro Research uses necessary cookies and limited first-party tracking to support site security, contact form protection, session functionality, login-gated content, attribution from CalPro email campaigns, and basic website usage measurement.

These cookies are not used to store directly identifying personal information such as your name, email address, phone number, or payment information. You can clear or block cookies through your browser settings, but some site features may not work properly without them.

Surveys and Forms

When you participate in surveys, contests, forms, or other feedback tools, we collect the information you choose to provide. If we collect survey responses on behalf of a client, those responses are made available to that specific client for reporting, service improvement, and related business purposes.

Non-identifying, aggregated data, such as numerical ratings and summary trends, may be used to build benchmarking datasets, performance comparisons, and veterinary-industry trend reporting. Individual survey responses are not sold to third parties.

How We Use Information

We use collected information to provide and improve our websites, surveys, dashboards, reports, and related services; communicate with clients and website visitors; process survey responses and form submissions; maintain security; prevent abuse; troubleshoot technical issues; measure website usage; and create aggregated benchmarks and trend reports.

How We Share Information

We do not sell personal information. We may share information with the client we serve, with service providers who help us operate our systems, when required by law, or in aggregated or non-identifying form for benchmarking and industry trend reporting.

Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, loss, or disclosure. No website, transmission, or storage system can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to provide our services, support client reporting, maintain business records, comply with legal obligations, and support security and troubleshooting.

Your Choices and Rights

You may contact us to request access, correction, or deletion of personal information that CalPro Research maintains about you, subject to applicable legal, contractual, operational, and recordkeeping requirements.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act as amended. CalPro Research does not sell personal information. More information about California privacy rights is available at oag.ca.gov/privacy/ccpa.

Third-Party Websites and Services

Our website or communications may link to third-party websites or services, including video hosting, review platforms, client websites, or other external resources. We are not responsible for the privacy practices, content, or policies of third-party websites or services.

Questions or Concerns?

If you have questions about our privacy practices or would like to make a privacy-related request, please contact us.

Effective date: April 2026