Client Loyalty and Reviews Accelerator
Real client feedback. Real reviews. Real improvement.
Benchmarked. Actionable. Trust-driven.
Helping veterinary practices thrive since 2005. Trusted by veterinary teaching hospitals, multi-location groups, and private practices across the U.S.
Overview
Quick introduction to CalPro Research
Real client feedback, benchmarks, and reporting that help veterinary practices turn insight into action.
Process
How it works
We do the heavy lifting to give you the following benefits:
Branded Surveys
Client Insights
Industry Benchmarks
Immediate Alerts
More 5-Star Reviews
Features and benefits overview
Quick walk-through of how client feedback flows into dashboards, benchmarks, Google Reviews, and our heat-map reporting.
Google Reviews
Turn client feedback into authentic, policy-safe Google Reviews.
CalPro Research can help your practice connect client feedback surveys with a responsible Google Review workflow. After completing a diagnostic survey, clients are given a clear next step based on their feedback experience, while keeping the review process open, authentic, and policy-aware.
The workflow is designed to protect your practice and encourage honest public reviews without incentives, pressure, or selective review requests. Clients can also contact the hospital directly when they want to share additional concerns or request follow-up.
Learn About Google ReviewsSurvey-Based Exit Pages
After a client completes a survey, the exit page experience reflects the tone of their feedback while preserving access to the review option.
Honest Reviews, No Incentives
The workflow avoids the FTC and platform rules of no rewards, discounts, scripted review content, or pressure to leave only positive feedback. It’s a responsible, compliant process utilizing the client’s own words.
Direct Follow-Up Option
Clients who want to share more detail can contact the hospital directly, giving the practice a responsible path for listening, follow-up, and strengthening client relationships.
Solutions
Pricing
All plans include
Pricing is per hospital, with custom options for multi-location networks.
Doctor-Based Pricing
Best for small–medium practices
$100 / location / month
+ $10 / doctor / month
$175 setup fee per location
- • Same features as all plans
- • Predictable costs that scale with team size
- • Ideal when locations vary in provider count
Location-Based Pricing
Best for large practices & veterinary teaching hospitals
$281 / location / month
$175 setup fee per location
- • Same features as all plans
- • Simple per-site budgeting
- • Great when doctor counts fluctuate
Enterprise
Standardized experience across locations
Custom Quote
$175 setup fee per location
- • Same core platform
- • Multi-location analytics integration
- • Executive rollups & data feeds
- • Dedicated account management
Ready to Strengthen Client Loyalty?
Get a no-pressure 15-minute Client Loyalty Review. We’ll walk you through your first 30 days and where practices see quick wins.
Testimonials
Trusted by teams nationwide
“We use our survey responses as a learning tool with our staff on how we could have handled cases better; we also share the positive feedback with our staff as a way to recognize their great work.”
“The feedback has allowed us to reach out to clients after a negative client experience and usually regain their confidence and return in the future. I think the feedback has helped staff morale. It is helpful sharing the comments with the team, and identifying problems as well.”
“CalPro helps us see patterns in client feedback and gives our leadership team a clearer way to prioritize improvement.”
Whitepaper
Free Whitepaper: Using NPS to Strengthen Veterinary Client Loyalty
How top veterinary hospitals measure client loyalty, coach teams, and keep high-value clients coming back.
Download