Enabling Continuous Improvement
We have helped hundreds of veterinary hospitals improve customer loyalty, productivity, and employee engagement. We do this by providing online assessments, benchmarking, and training.
We believe in the power of continuous improvement — the Japanese word Kaizen, meaning “constant good change.”
To help our clients implement a Kaizen program, we provide effective survey instruments using the Net Promoter Score as a base. We create industry benchmarking for advanced analytics and provide coaching for strategic planning.
CalPro Research has achieved a Net Promoter Score (NPS) of 82%, which is considered exceptional for professional services and well above typical industry benchmarks. We value feedback — it would be ironic if we didn’t!
We enable our clients to be their best.
What our clients say
Watch our Intro Video
Our Process
Using our client feedback and analytics system is easy. We are here to help you at each step.
- Upload your list of emails or integrate with our system.
- Survey invitations are sent to your clients.
- Your clients complete the survey.
- Our system displays your social media links for favorable survey responses.
- You receive immediate email alerts when a client finishes a survey. This helps you respond directly to responses that need attention.
- Take action as needed.
- Compare your trended scores over time and to industry benchmarks.
- Build action plans for improvement and implement changes.
- Celebrate your upward cycle of success!
Watch our Technical Overview Video
How Can We Help You?
Take the following quiz to see how CalPro Research can help you:
- Do you want to increase customer retention and loyalty?
- Do you want more of your clients referring you to their friends?
- Do you want to know what your clients really think?
- Do you want to improve employee engagement and productivity?
- Are you looking for more traction with strategic planning?
- Do you have good employees who need coaching to become great?
- Are you looking for fresh ideas to help navigate today’s economy?
If you answered “yes” to any of these questions and want more information, please contact us.