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Your Passion is Appearance, Ours is Loyalty.
We realize that the Cosmetology and Esthetics industry is high pressure and competitive. You don't have time to waste on anything that won't make you more effective and profitable. As a professional in this ever-changing industry, you know how important it is to satisfy your customers. Successful customer service results in loyal repeat customers; who also tell their friends to frequent your salon.
Don’t Mistake Silence for Satisfaction
- 90% of dissatisfied customers don’t complain at all, they just don’t come back.
- The average customer with a problem eventually tells an average of nine other people.
- Satisfied customers eventually tell 5 other people about their good experience.
- The cost of acquiring a new customer is usually 5-7 times greater than retaining current ones.
The National Business Research Institute reports up to 70% of customers who complain will do business with you again if their complaint is resolved to their satisfaction. This figure jumps to 91% if the customer feels the complaint was resolved quickly.
Do You Know What Your Customers Really Think?
Salon Survey helps you get vital information from your customers! Salon Survey is simple to set up, requires very little effort on your part, and can be easily integrated into your salon. You will immediately begin to receive comments from your clients and learn how to make and keep them satisfied and keep them coming back.
What Is Salon Survey?
Salon Survey is a customized, turnkey customer satisfaction survey program designed specifically for salons and day spas. It provides immediate feedback to management concerning the salon’s operation, the level of customer satisfaction and their overall experience.
- Give Your Clients A Direct Channel To You Even When You’re Not At The Shop.
- Be able to fix problems with your customer’s visit directly and immediately.
- Motivate Your Employees With Customer Praise
- Employees shine when you tell them they are doing a great job. Do you want to:
- Know how your staff is treating your customers?
- Respond quickly if corrective action is needed?
How It Works...
You will be able to use the valuable information received through the survey process to effectively use your limited advertising dollars to reach your customers and help ensure that they’ll return.
Hear what Salon Survey users have to say.
Please contact us for more information.
